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Frequently Asked Questions / Terms & Conditions

 

What is Your Policy Regarding Missed Classes?

 

Make-up classes are available for those missed during the term in which you are enrolled.

 

To ensure that missed classes are correctly documented, you must click “cancel” on the reminder appointment emails that are sent 24 hours prior to class. This is the best method for automatic documentation of the missed class. If this is not possible, then please text or phone 0419 368 485 or email Olivia@jollyjoeys.com.au . It is important to do this to keep track of missed classes, if you wish to be able to do a make up class later on. Although we always miss you if you can’t make it, we love and appreciate it when you let us know when you can’t make it, so we know what to expect for that day’s class.

 

Classes may be made-up at Carrum Downs, Mordialloc or Tyabb locations.

 

It is the parent’s responsibility to arrange make up classes during the enrolled term

 

If a class is missed due to cancellation by Jolly Joeys due to illness or other unavoidable reason, you will be offered the choice of a credit towards the following term or a refund

 

Can I have a refund for classes I have missed?

 

When you enrol in Jolly Joeys classes, whether it be for a class or package of classes, it is a commitment. Your payment secures your spot and ensures your spot is not offered to someone else, even if you are not there. This applies whether payment is made up front or on weekly subscription plan. 

 

Based on this commitment from participants, venues are booked and paid for, resources are purchased and decisions are made regarding the viability of the class.

 

We regret that we cannot offer refunds or credits for missed classes.

 

 

Can I bring siblings along?

 

Of course! Siblings are most welcome. Siblings are acknowledged and included as part of the class, regardless of age. Pricing is as follows:

One child only (“First” child) = $10 per class (term rate) or $15 per class (casual rate)

Additional Siblings = $6.95 per additional sibling, regardless of whether booked for the term or casual class

What if I Know I Will Be Away Part of the Term?

If this is the case, please contact Olivia on 0419 36 84 85 or olivia@jollyjoeys.com.au so that we can arrange to adjust the pricing, omitting those dates